Delivering better / 4 MIN READ
A practical guide to fewer delivery exceptions
An unsuccessful delivery does not have to become a return. Clear information and timely follow-up can help your next parcel arrive.
Start with a complete address
Confirm the pincode, building details and recipient contact information before dispatch. A recognisable landmark can help when the courier supports it.
Follow the first exception
Review non-delivery reports promptly. Check whether the issue is an incorrect address, an unavailable recipient or a delivery refusal, then provide the relevant instructions through your seller panel.
Learn from repeat patterns
Review exceptions by route and courier. Use observed performance to improve courier choices and checkout information. Avoid promising delivery dates that the selected service cannot support.